Customer Service / Office Help

Overview:
Small, family owned business. Customer Service / Light Administration.

Responsibilities:
- Managing customer service, product sales, and inquiry phone calls
- Logging customer communication
- Calling Leads
- Resolving customer concerns via phone and email
- Scheduling installation appointments
- Processing invoices and payments
- Working with our virtual assistant employee
- Handling miscellaneous emails and inquiries
- Additional office responsibilities including minor shipping and miscellaneous requests

Work Environment:
- Work from home to begin with but will transition to office based.
- Visits to San Diego HQ for Training will be requested on occasion.
- Hours will be worked out as needed - a minimum can be established, but looking for someone able to work full-time at request


Qualifications:
- Experience with Excel and Quicklooks helpful but not required
- Good phone presence and communication skills required
- Proficient in English
- Experience in customer support and client services helpful but not required
- Skilled in data entry and phone etiquette
- Familiarity with Microsoft Office and general computer skills
- Ability to handle inbound and outbound calls

***HOW TO APPLY***
Please send one or two paragraphs about yourself and why you would be a good fit for the job.