Lead Caregiver/Supervisor

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REPORTS TO: Office Manager/Care Coordinator
WORKDAYS & HOURS: Monday – Friday, from 8:30AM – 5PM
-Monday at 8:30 am, phone will be dropped off to Care Manager. Any urgent information should be communicated during the transfer.
-(Monday- Friday) - check-ins will be performed daily. Arrive at the office at 8:30am daily, to communicate with Care Manager and review dally schedule together. Retrieve progress notes, new schedules, etc. to refill the clients' binders. Full 8-hour days must be worked either doing check-ins, or performing office work, as instructed by Care Manager. Lead caregiver is still on call for shifts.
-No later by Wednesday morning at 8:30 am, an email should be placed to Care Manager for the week's schedule of check-ins. Check-in call logs and documentation should be done on the same day of check-ins.
-Lead Caregiver is on-call alternating weekends to take a shift if needed but will still perform check-ins and assist with office work unless otherwise instructed by Care Manager.
-Orient caregivers with their new clients as needed.
-(Saturday and Sunday) - read care notes daily. If needed, address issues with caregiver(s) and/or client and/or first responsible party.
JOB DESCRIPTION SUMMARY:
In alignment with company mission, vision, and values, the Lead Caregiver coordinates implement and manages service delivery to provide quality care to clients and their families.
MINIMUM ELIGIBILITY REQUIREMENTS:
-Complete "Criminal Record Statement" (UC 508)
-Pass Live Scan Fingerprint Clearance (UC 9163)
-Complete "Personnel Record" (HCS 501)
-Complete "Statement Acknowledging Requirement to Report Suspected Abuse of Dependent Adults and Elders" (SOC341A)
-TB Clearance- maintain current.
MINIMUM ELIGIBILITY REQUIREMENTS (continue):
-High school diploma and/or relevant social work, gerontology, psychology, health and human services, or other related field of human service OR 2 years' experience in geriatrics and/or care management required.
-Valid driver's license and proof of insurance required.
-Ability to interface effectively and professionally with client support network, including family, physicians, social workers, attorneys, etc.
-Ability to supervise, train, and educate other employees.
-Basic computer knowledge, data entry, word processing.
-Frequent local travel by personal automobile to client homes
-Pass a criminal background check.
-Scheduling experience preferred.
ESSENTIAL FUNCTIONS:
-Assist in updating written Care Plan for each client.
-Assure that services provided fall within the scope of our license.
-Maintain professionalism, courtesy, dignity, and support always within the agency. Maintain professional boundaries with caregivers.
-Supervise all client care provided by the Organization's AHCAs in conjunction with the Care Manager to review care notes.
-Assure that the Care Plan is reviewed on-site, updated
-Assure that each AHCAs reviews a client's Care Plan (or written instructions if services are for less than 24 hours) prior to providing services, and whenever there is a change in the Care Plan.
-Assure that a copy of the Care Plan is always easily accessible in client's residence.
-Assure that AHCAs are complying with the Care Plan
-Assure that AHCAs are implementing infection control practices, including having the necessary supplies and/or equipment.
-Assure all AHCAs observe and recognize changes in the client's needs and report any changes to the Care Manager and/or other designee.
-Assure that all AHCAs are familiar with and initiate emergency procedures for their client(s), per the Organization's policies and procedures.
-Document supervision of client care on the appropriate agency forms and/or in the agency management system, including but not limited to:
-Announced and unannounced site visits
-Phone calls with client/designated family members regarding client care issues.
-Client support visits -Reassessments
-Client change in condition
-Client grievances
-Emergency procedures -AHCA supervision
-Incident reports
-Other client-related events
-Participate in coordination of services when more than one licensee is providing care to a client (ex: another home care agency, home health, hospice, or facility)
-Relay client information to Staffing Coordinator or Care Manager, to ensure assigned AHCAs sufficiently meet client needs.
-Communicating with client and/or designated family members as needed. Specifically, when: -A new caregiver accepted a shift with a client who has not been there before. -Client has had a fall, medical emergency, or has passed away. -Questions or concerns about the Care Plan.
-Evaluate services provided by other healthcare professionals designated to the client's care team.
-Report suspected, observed, knowledge of, reported to, incidents that reasonably appear to be abuse or neglect involving an elder or dependent adult immediately to his or her supervisor, regardless of business hours.
-Providing shadowing opportunities for other caregivers
-Regularly communicate with office and staff
-Facilitate client/staff introductions.
-Encouraging teamwork within staff
-Coach staff on job assignments and provide coaching for target skills, knowledge, abilities, attitudes as well as excellence in customer service, hospitality to clients and families.
-Train and assist staff to perform caregiver tasks, solve problems, building trusting relationships by guiding, reminding in an encouraging and professional manner to staff.
-Submit payroll documents to Care Manager the day after the payroll period ends.
-Work with assigned caregivers to make sure documentation in the binder is being performed every shift.
-Demonstrate and reinforce company policies as needed for staff.
-Clock in and clock out caregivers no later than 5 minutes for the start and end of their shift.
-Chart check-ins, and all communication logs with staff and clients on axis care the day of the check-in. Prompt documentation is mandatory. If documenting any call log occurs after the Issue/question/incident, call log must be modified with accurate date and time.
-Call Log documentation should consistently consist of the following items:
-Caregiver name
-Client name
-Issue/Reason/Concern
-Caregivers reached out to for staffing needs and if they accepted or declined the shift(s) Resolution/Outcome
-Appropriate time and date
-Tag categories: Client(s), caregiver(s), category (reason), user (self)
-Ensure services are documented on ADLs or remove
-ADLs when deemed unnecessary for client. If so, update Care Coordinator timely.
-Delivering holiday gifts to clients and main referral sources when requested by Branch Manager
-Ensure caregivers are not being scheduled for more than 12 consecutive days without a day off.
-Assist Care Manager with phone call check-ins with clients when needed.
-Taking the on-call after hours phone Monday night starting at 5pm-Monday morning ending at 8:30am. Receive phone calls and document into Axis Care, promptly and necessary, as instructed above.
-Replenishing care notes for clients as needed.
-Maintaining current care binders for clients, removal of old notes as needed
-Care Note documentation from caregivers should consistently be of the following items:
-Time of facts-based documentation by caregiver
-Inventory of food, alcohol, and incontinence supplies upon arrival of shift if with a 24-7 client •What ADLs were provided to client.
-Any incidents outside the client's routine care (i.e.…falls, open wounds, pressure ulcer, etc.)
-If no notes are documented by caregiver, lead supervisor must call caregiver and find out the reason why. Lead Supervisor will then document their notes for the caregiver and enter in their shift in Axis Care.
WHEN TO CALL BRANCH DIRECTOR:
-New leads looking for services.
-If a client has a medical emergency, fall, or a client and/or caregiver has passed away
-If Double OT needs approval (any shifts over 12 hours)
-Assistance with scheduling. Prepare to report to Branch Manager who you have reached out to
-Assistance with urgent client or caregiver questions
ADDITIONAL DUTIES:
-Attend all mandatory staff meetings.
-Assist with office operations, as needed. This includes, but is not limited to, answering phones, greeting office visitors, taking service inquiries, printing forms, and miscellaneous filing.
-Basic cross-training in other roles of the business, so can assist as needed and directed by the Branch Director.
-Staffing coordinator functions, such as interviewing potential staff, conducting orientation and training sessions with staff.
-Fill in for caregiver shifts as needed.
-Orient caregiver(s) for all and any new clients as requested by Care Manager.
-Other duties as assigned by the Branch Director.
-Checking both emails and texts periodically throughout the day. Answering any Incoming calls from the office as needed.