Call Representative Assistant

We are seeking a reliable and detail-oriented Call Representative Assistant to support our call center and customer communication operations. This role assists call representatives by managing call-related tasks, maintaining records, and ensuring smooth daily operations. The ideal candidate has strong communication skills, is well-organized, and enjoys working in a fast-paced environment.

Key Responsibilities

Assist call representatives with inbound and outbound call preparation
Update and maintain customer records and call logs
Schedule callbacks and follow-ups
Handle basic customer inquiries and route calls appropriately
Prepare reports and summaries of call activities
Support quality assurance and compliance procedures
Perform general administrative tasks as needed

Qualifications

High school diploma or equivalent (required)
Previous call center or customer service experience (preferred)
Strong verbal and written communication skills
Basic computer skills (CRM systems, email, spreadsheets)
Good organizational and time-management abilities
Ability to work independently and as part of a team

Skills & Competencies
Professional phone etiquette
Attention to detail
Multitasking in a fast-paced environment
Problem-solving mindset
Customer-focused attitude
Benefits (if applicable)
Competitive pay
Flexible schedule
Training and career growth opportunities
Supportive team environment