Dental Front Desk / Patient Coordinator

This role is central to our practice. You serve as the connection between the doctor’s recommendations, patient scheduling, and the patient’s understanding, confidence, and follow-through.

KEY RESPONSIBILITIES

Patient Education & Value Creation

• Communicate the value of dental health, cosmetic dentistry, and treatment plans

• Educate patients on insurance from the practice perspective

• Explain office philosophy and approach to long-term dental health planning



Treatment Coordination & Financial Arrangements

• Review doctor-recommended treatment plans

• Discuss full vs phased treatment

• Discuss available payment options and establish appropriate financial arrangements

• Prepare treatment estimates and signed agreements

• Accurately enter treatment plans into the Eaglesoft computer system



Scheduling & Front Desk Coordination

• Schedule patients for the doctor and hygienists (Mostly hygienists pre-schedule their patients)

• Manage cancellations, reschedules, and same-day changes

• Assist in filling open appointments for doctor and hygiene schedules

• Proactively work unscheduled treatment into available time




Care Navigation & Follow-Up

• Meet with Dr. Malone to review treatment plans

• Coordinate specialist referrals and follow-ups

• Track new and unfinished treatment plans in order to encourage treatment completion



OUR IDEAL CANDIDATE

• Previous experience in dental treatment coordination or front-office financial discussions

• Strong people-person skills with a calm, professional communication style

• A true team player who collaborates well with doctors and clinical staff

• Self-motivated, organized, and reliable with follow-up

• Comfortable discussing treatment and finances in a patient-friendly, ethical manner

• Detail-oriented with strong documentation skills




WHY THIS ROLE IS DIFFERENT

• You are not merely a scheduler – you are a patient advocate

• You work directly with the doctor on treatment coordination

• Yu help patients understand why treatment matters, not just what it costs



COMPENSATION

• Competitive hourly pay based on experience

• Benefits to be discussed



HOW TO APPLY

• Please submit your resume.

• Please specify when you would be available to begin employment.