EXPEDITOR - ORDER FULFILLMENT FOR CATERING COMPANY

The Expeditor’s primary duty is to ensure that all orders are accurate, prioritized by time and location, include all specialty shopping items, include all items, accouterments are free of allergens, are HACCP compliant, and are packaged, labeled and delivered on time and to the accurate location.

Responsibilities and Associated Duties (PM SHIFT)

The Expeditor is responsible for prioritizing orders, pulling and packing orders, quality assurance, order completeness, appropriate packaging and labeling, delivery timing, miscellaneous procurement, and the overall compliance with ACES specifications associated with Air Culinaire orders. The Expeditor is responsible to verify that food quality and specifications match the kitchen issued specification in the software system.

The Expeditor is responsible for prioritizing orders, pulling and packing orders, quality assurance, order completeness, appropriate packaging and labeling, delivery timing, miscellaneous procurement, and the overall compliance with the system’s specifications associated with Air Culinaire Worldwide’s orders.

The Expeditor is responsible to carefully check all food quality, check against specifications and to ensure that the food matches the presentation provided in the specification as provided.
Additionally, the Expeditor will participate in the process of directly serving the Air Culinaire customers by phone, email and in-person (as applicable) and obtain feedback from them regarding our product and service.
The Expeditor is responsible to relay feedback and suggestions to the Catering Director or General Manager to continue to monitor, maintain and improve quality as a primary responsibility in this role.
They will be the central kitchen captains of quality and accuracy – as well as the on-site problem solver in the event of situations arising that require immediate action.
The Expeditor has the authority in this role to make decisions to require that food be remade, re-displayed or otherwise modified to meet the client’s needs.
The Expeditor will solve all issues following company procedures related to customer quality, satisfaction, safety, and cost.
Further responsibilities may include picking up supplies as needed in the course of business and routine vehicle cleaning and maintenance.
Understand and maintain quality control and food-safety procedures of food product during delivery.
Dress professionally and within the guidelines of ACW procedures including the company approved uniform.
Assist with the assembly of silverware units and stocking of items in the kitchens while maintaining the shopping lists, runs at least 3-days in advance of delivery – and maintain the “shopping shelf” where retail items are held for fulfillment.
Meet weekly with the GM to ensure ACW standards and procedures are accurately reflected in their day-to-day operations.
Safely operate company vehicles and drive in compliance with all local and federal laws and regulations.
Cross-train to be able to prepare or produce food in the kitchen, or drive, as secondary duty when business is slow and staffing shortages occur.
All other duties as assigned by the General Manager or Operations Manager.
Benefits Package:

Air Culinaire Worldwide employees have the flexibility to design the benefit selections best suited for their needs.
Full Time employees are eligible for healthcare and supplemental benefits on the first day of the month, following 30 days of employment.
401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions.
Plan entry is the first day of the month following 30 days of employment.
Three (3) medical plans to choose from, with an excellent employer contribution.
Available Dental and Vision insurance
Company paid basic life insurance, with the option to elect additional voluntary term life.
Company paid short-term and long-term disability insurance.
Available supplemental benefits, including critical illness, accident insurance, hospital indemnity insurance and pet insurance.
Health Savings Account and Flexible Spending Account available (for eligible plans)
Generous Vacation Program for full time employees
Employee Assistance Program (EAP)
See our benefits here 2026 Benefits Guide
Watch Me To Learn About How Exciting it is to Work for Air Culinaire Worldwide
Measures of Success:

Annual Performance Review- success will be measured using results of the Annual Performance Review (2X per-year), which are established bi-annually, just prior to the new Fiscal Year starting & at the 6-month mark of the fiscal year, to include Specific Job Responsibilities and our Core Service Goals:

Stellar Customer Service
Integrity & Accountability
Entrepreneurial Spirit
Teamwork Commitment
Knowledge, Experience and Skill Requirements:

High School diploma is required.
Minimum 3 years of kitchen experience is required.
Previous face-to-face customer service experience in the aviation, food services, or hospitality industry is essential.
Individual must possess excellent verbal and written communications skills, as well as be proficient in email, Internet use, and basic office software programs.
Prior knowledge of aviation terminology preferred, FDA Regulations and safe food handling required.
Must possess a sense of priority at all times and be able to work in a fast-paced environment while maintaining attention to details.
Prior hospitality/food Expo and delivery experience preferred.
Flexibility to work shift hours that may vary, based on business needs.