Hotel front Desk Associate

Job description:

Overview Potential to earn more
Join our dynamic hospitality team as a Front Desk Associate, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. This vital role combines exceptional customer service, efficient front desk operations, and guest relations to ensure every visitor feels welcomed and valued. Whether managing reservations, handling guest inquiries, or coordinating with other departments, you will be at the heart of delivering outstanding hospitality in a lively resort environment. This paid position offers an exciting opportunity to develop your skills in hotel management while contributing to a vibrant guest-centric atmosphere.

Duties

Greet guests warmly upon arrival, providing a friendly and professional first impression
Manage multi-line phone systems with excellent phone etiquette, directing calls efficiently and courteously
Check guests in and out accurately using hotel management software, ensuring smooth arrivals and departures
Handle guest requests and inquiries promptly, offering solutions that enhance their stay
Maintain guest records, reservations, and billing information with attention to detail
Assist with night audit procedures to reconcile daily financial transactions and ensure data accuracy
Support guest services by providing information about hotel amenities, local attractions, and events
Coordinate with housekeeping and maintenance teams to address guest needs swiftly and effectively
Requirements

Proven experience in hospitality management or hotel front desk operations is desirable
Strong customer service skills with a friendly, approachable demeanor
Experience in guest relations, resort environments, or hospitality industry preferred
Ability to handle night audit procedures and perform administrative tasks accurately
Excellent communication skills with proper phone etiquette and professional appearance
Flexibility to work various shifts, including evenings, weekends, holidays.
This role is perfect for motivated individuals eager to grow within the hospitality industry. If you thrive on creating positive guest experiences and enjoy working in a lively environment, we want to hear from you!

Job Types: Full-time, Part-time

Benefits:


401(k)
Employee discount
Flexible schedule
Health insurance
Paid time off
Work Location: In person