Content Moderator

A Day in the Role

As a Content Moderator, you'll join our high-volume team, reviewing over 500 student posts per hour during our typical season. This rate is much higher during peak seasons. You'll be a trusted guide for students as they develop valuable social skills, while ensuring our online community is both safe and supportive.

From nicknames and statuses to articles and videos, you'll decide what goes live and what goes back to the student for revisions. You thrive when asked to interpret the "gray area" understanding there is rarely a clear right or wrong answer when moderating student content.

Check out a Day in the life of a Content Moderator!

Key Responsibilities

Champion a safe, positive, and engaging community by reviewing student posts (~500 hourly)

Identify nuanced posts by students that may not be directly addressed in content guidelines

Decode and interpret hidden messages or meanings in student communication

Provide prompt, kid-friendly, and encouraging responses to student inquiries

Empower students with clear, age-appropriate explanations of moderation decisions

Make swift, thoughtful decisions to uphold community standards

Stay current on trends to connect meaningfully with students

Collaborate to refine policies and enhance the community experience

Commit to excellence through accurate documentation and continuous growth

What we are looking for

Naturally builds rapport and offers thoughtful guidance

Dedicated to student safety

Resilient and positive in challenging situations

Excellent written and verbal communication skills

Balances efficiency with kid-friendly coaching

Strong problem-solving abilities and sound judgment

Exceptional attention to detail

Outstanding interpersonal and communication skills

Embraces a growth mindset and values constructive feedback

Proven ability to work independently, manage schedules, and meet deadlines

Experience in a content moderation environment (bonus points, but not required!)

Requirements

At least one year of work experience in any industry

Access to a computer/laptop (camera preferred) with a reliable high-speed internet connection

Strong proficiency with technology and aptitude to learn new technologies and processes quickly

The Schedule

Mlaplaza's Academy content moderation operates 7 days a week from 6:00 am to 10:00 pm ET (3:00 am to 7:00 pm PT). Candidates from any U.S. time zone are welcome to apply.

Content Moderators work four 8-hour shifts during the week and are required to work one 4-hour shift every weekend.

Moderators must have evening availability on weekdays for full-time employment, training, and meetings.

Holidays will be worked on rotation.

We are currently seeking candidates who are available to work:

2nd shift: 10:00 am to 6:00 pm ET (7:00 am to 3:00 pm PT)

3rd shift: 2:00 pm to 10:00 pm ET (11:00 am to 7:00 pm PT)

Note: Work hours may change depending on team needs.
Ready to apply?

Join our team at Mlaplaza Academy! Start by submitting your application and resume. Our hiring process involves an assessment, followed by two or more interviews and a role-specific assignment.
LINK:
https://02w.me/8Af6a