Med Spa Patient Coordinator

About Us

We are a boutique medical spa in Glendale dedicated to providing high quality aesthetic treatments and a luxury level patient experience. Our practice focuses on professionalism, attention to detail, and exceptional service.
We are looking for a highly motivated, dependable Front Desk Patient Coordinator who takes initiative, uses good judgment, and understands how to deliver an outstanding client experience in a fast paced environment.
This role is ideal for someone who enjoys working with people, stays organized under pressure, and can manage responsibilities without constant supervision.

Important Requirement
Applicants must have a minimum of 2 years of customer service experience.
Experience in a medical spa, dermatology office, cosmetic clinic, or luxury hospitality environment is strongly preferred.
Applications that do not meet the minimum customer service experience requirement will not be considered.

Responsibilities
• Perform opening and closing duties for the clinic
• Schedule appointments and manage client communications via phone, email, and text
• Greet clients and provide a professional, welcoming first impression
• Assist with client check in, check out, and intake forms
• Maintain cleanliness and organization of the clinic throughout the day
• Follow up with new client inquiries and existing patients
• Assist with basic social media content creation when needed (good video skills a must)
• Support providers and staff with administrative tasks
• Help maintain a smooth daily workflow for the clinic

Qualifications
Candidates should be comfortable providing concierge level service to aesthetic patients and maintaining a polished, professional environment.
As the first point of contact for our clinic, the Front Desk Coordinator plays a key role in the patient experience.
The ideal candidate will demonstrate:

Professionalism: Always punctual, polished, and reliable.
Customer Service Excellence: Friendly, attentive, and committed to providing a high level of service.
Self Motivation: Able to take initiative, problem solve, and stay productive without constant direction.
Strong Communication Skills: Clear, professional communication both verbally and in writing.
Organization & Multitasking: Comfortable managing multiple responsibilities in a fast paced environment.
Sales Awareness: Ability to educate clients on services and help support treatment bookings.
Attention to Detail: Strong accuracy with scheduling, records, and client communication.
Technical Skills: Comfortable using Mac computers, booking systems, and basic social media platforms.
Understand scope of practice: Refrain from giving medical advice or treatment recommendations, as only providers can do this.

Additional Requirements:
• Must be available to work Saturdays (8:30 am- 2:00 pm)
• Must maintain a professional appearance (scrubs required, neat grooming, no long nails)
• Experience in aesthetics or beauty industry is strongly preferred
• Must be reliable and punctual

Schedule:
Monday, Tuesday, Thursday, Friday: 0930 AM to 5 PM (hours can change slightly)
Saturday: 8:30 AM to 2 PM
Expected hours: 24 to 30 hours per week

Compensation & Benefits
$21 to $25 per hour depending on experience
• Employee discounts on products and treatments
• Quarterly treatments
• Supportive and professional team environment
• Opportunity to grow within the practice

How to Apply
Please submit your resume along with a brief paragraph explaining why you would be a good fit for this role and describing your previous customer service experience.
To confirm you have carefully read the job description, please include the phrase “excellent service matters” in your application.
Applications that do not include this phrase or do not meet the minimum 2 years of customer service experience requirement will not be considered.