Supervisor, Benefits Administration

Apply NowIntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.   OverviewRPA San Diego operates as a third-party (TPA), consulting, and strategic management branch for collectively bargained benefit plans, pooled purchasing arrangements and trusts.  Our mission is to deliver high-quality, affordable, and accessible healthcare to our members.   The Supervisor, Benefits Administration at RPA leads the administration of employee benefit programs such as basic and major medical coverage, dental insurance, group life insurance, and other benefit plans for our clients.  This position involves close collaboration with clients, internal teams, and external vendors to ensure seamless benefits administration and exceptional client satisfaction and leadership responsibilites supporting direct reports.The role is Hybrid based out of San Diego, CA and requires 3 - 5 years of Benefit Administration experience, as well as Direct Leadership experience.  How you'll make an impactSupervises the coordination of administration of the group benefit programs, to include basic and major medical coverage, dental insurance, group life insurance, pension plans, and other benefitsCultivating a culture of customer service excellence within the teamFacilitate, manage and monitor client satisfaction through feedback and survey opportunitiesWork with department leadership in developing team and individual KPI objectivesImplement and manage individual performance against KPI objectivesMentor team members through continuous learning, transparent feedback, and strong talent developmentDeveloping and promoting best practices in performance managementFacilitate informative meetings and team building opportunitiesDrive efficiency through process improvementsIdentify any skill and knowledge gaps in business unit and work with department leadership to develop strategies and processes to ensure services meet business and client requirementsObserve and monitor processes (workflow process and work instructions), team performance trends and identify improvement opportunities or take remedial action to resolve issues identifiedCommunication with clients on escalated member issues, including billing, staffing, systems, etcExhibit the highest degree of professionalism and creativity, representing Branch in both client and team situations Utilize safe work practices and follows directives, policies and procedures for assisting and maintaining a healthy and safe work environmentOther duties as assigned About YouEducation, Training, and Experience Bachelor's degree and 3-5 years related experience required Employee Performance Management Experience  Ability to work hybrid schedule based out of San Diego, CADesired Strong knowledge of compliance regulations Proficiency in Microsoft Office suite Advanced skills in Microsoft Excel Excellent verbal and written communication skills High level of attention to detail Ability to effectively multitask with competing priorities Ability to effectively manage a diverse employee group Ability to work effectively both independently and in a team based environment Experience in health care, insurance or underwriting preferred Minimum 5 years’ management experience preferred California insurance license preferred #LI-LB3  Compensation and benefitsWe offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.  Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveOther benefits include:Digital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programAnd more...**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversityClick Here to review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.Apply Now