Street Outreach Case Manager

Full Time, Hourly Non-Exempt 40 hours per week position with benefits. North County Vehicle Encampment Outreach Case Manager, New Beginnings

New Beginnings is seeking a highly motivated, self-starter to join our Vehicle Encampment Resolution Project team as an Outreach Case Manager to provide services to individuals experiencing homelessness in Santa Barbara County. The Encampment Resolution Project will work to resolve 21 vehicle encampments county-wide. The Outreach Case Managers will outreach and case management to unsheltered homeless individuals living in identified vehicle encampments countywide. Utilizing New Beginning’s integrated approach for Street Based Outreach, the Outreach Case Managers provide outreach/engagement and case management services to quickly assess client needs, provide immediate interventions, and consistently connect clients to appropriate services. Outreach Case Managers perform screening assessments, make appropriate referrals, connect clients to social services, and manage substantial documentation requirements. The successful candidates will have the ability to represent New Beginnings in a diplomatic and professional manner with partners, funders, law enforcement and other agencies and government city/county entities. The Outreach Case Managers will participate in a cross agency multidisciplinary approach to engage the hardest to serve homeless in an effort to connect them to services. 

We are hiring one Outreach Case Manager for North County, based out of our Lompoc office.

The selected candidate may need to travel between different sites within Santa Barbara County. The operational area may include: Santa Barbara, Carpinteria, Goleta, Isla Vista, Lompoc, and Santa Maria.

Responsibilities:

The Outreach Case Manager will be in the field with the team at least 75% of the time

• Understanding of the issues faced by homeless individuals and other marginalized populations in crisis
• Conducting assessments for clients in the field to identify and connect them to proper interventions and services
• Providing street-based case management services to clients in the community with the goal of linking them to long-term supportive services. This includes:
• Assistance with benefits establishment
• Assistance with obtaining personal identification documents
• Provide linkages to ongoing services including but not limited to: healthcare, substance abuse, mental health, legal, education, employment, entitlement benefits or housing waitlist.
• Providing transportation and accompanying clients when necessary to access, medical care, obtain shelter and attend appointments to provide support, advocacy, and assistance
• Collaborating with community providers to ensure a smooth transition from street living to housing and access to all necessary services
• Actively listens to participants and engages in appropriate problem-solving strategies through trauma-informed conversations.
• Ensure all documentation is completed and managed according to policies and procedures.
• Provide emergency service referrals (crisis housing, drop-in centers, domestic violence, human trafficking, sexual assault, mental health extreme weather)
• Ensure compliance with all documentation
• Attend staff meetings, case conferences, training workshops and community meetings as needed.
• Participates in audit preparations assisting with data retrieval.
• Work independently, organize and prioritize work, and meet critical deadlines
• Handle multiple tasks with competing priorities
• Be open to change and new information, and adapt behavior and work methods in response to new information, changing conditions, and unexpected obstacles.
• Exercise appropriate judgment in answering questions and releasing information; analyzing and projecting consequences of decisions and/or recommendations
• Develops, implements, and revises individual case plans and consistently monitors
• Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature

Position Qualifications:
• Excellent communication and interpersonal skills; proven ability to collaborate with community partners
• Ability to maintain a high level of ethical conduct regarding confidentiality, dual-relationships, and professional relationships
• Ability to work independently and as part of a multidisciplinary team
• Availability to work evenings as needed
• Experience working with dual diagnosed clients highly desirable
• Bi-lingual Spanish language capabilities a plus

Qualifications and Requirements for this Position:
• Driver's License: A valid driver's license is required at the time of applications. A valid California Class C Driver's License is required at the time of appointment.
• Knowledge of: Basic English grammar and usage; characteristics of human behavior; and safe driving practices.
• Ability to: Observe clients, recognize behavior changes, and take effective action; respond supportively, empathetically, and professionally to persons with severe and persistent mental illness; make appropriate decisions within limits of authority; learn basics of behavioral health treatment systems and common signs/symptoms of acute mental illness; learn various community-based services; understand and follow oral and written instructions; interact with a wide range of people; prepare narrative reports and forms; work irregular hours and weekends; read a map; safely drive a vehicle; work independently; use a computer; and learn software programs.
• Experience in a social services setting with working knowledge of case management systems and planning techniques;
• Knowledge of housing resources, subsidy programs, entitlements, and related services for homeless persons;
• Experience working with homeless individuals and families is strongly preferred;
• Expertise in Microsoft Word and Excel and using email.
• Must have own transportation with liability insurance to conduct job related travel; and
• Must successfully complete a background check and meet insurance carrier’s requirements for approval to drive.
Work hours are Monday - Friday, 9-5 although there will be some night time and weekend hours on occasion to attend community events, conduct early morning or late night collaborative outreach efforts, or attend to emergent client and administrative needs. Starting salary is $23.00 - $28.00 per hour (D.O.E.). Position begins immediately. This is not a remote position.
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Application Process:
Send resume, cover letter and a list of three professional references to hr@sbnbcc.org. If we feel you are a good match for the position, you will be contacted to schedule an interview.
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Benefits:

We believe our team does its best work when it feels supported—both inside and outside of work. That is why we offer a comprehensive benefits package that takes care of your health, your future, and your peace of mind:
• Medical, dental, and vision insurance to keep you and your family healthy
• Employee-sponsored AFLAC supplemental plans for added financial protection when you need it most
• Employer 403(b) contributions and matching to help you build a strong financial future
• Employee Assistance Program (EAP) offering confidential support and resources for life’s challenges
• Generous paid time off to rest, recharge, and focus on what matters most
Join a team that values balance, growth, and well-being—because when you thrive, we all succeed.
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Additional Information:

All qualified applicants will receive consideration for employment without regard to race; color; ancestry; national origin; religion/creed; sex/sexual orientation; gender; gender identity/expression, transition; political affiliation or beliefs; disability, medical condition, generic information, marital status; military/veteran status; pregnancy and conditions related thereto.; or any other characteristic protected by law (as defined by the California Fair Employment and Housing Act -- Government Code Section 12900-12996), except where such discrimination is based on a bona fide occupational qualification.