Inside Sales Customer Service Rep

Job Description:

We are a growing carbide cutting tool manufacturer seeking an Inside Sales Representative to support our sales team and customers. This role focuses on order processing, customer support, and sales follow-up with distributors and end users in the manufacturing industry.

Key Responsibilities:

Handle inbound sales calls and customer inquiries

Process quotes, orders, and follow-ups

Support outside sales representatives

Maintain customer records and CRM data

Identify upselling and cross-selling opportunities

Communicate lead times, pricing, and product information

Qualifications:

1–3 years of inside sales or customer service experience (manufacturing or tooling preferred)

Strong communication and organizational skills

Comfortable working with ERP/CRM systems

Ability to multitask in a fast-paced environment

Basic understanding of machining or cutting tools is a plus

What We Offer:

Competitive pay + performance incentives

Stable, long-term opportunity in a growing company

Training on carbide tools and applications