Sales and Administrative Assistant

We are looking for the right candidate to fill the position of Sales and Administrative Assistant. The person is responsible for performing all aspects of service and support related to handling customers. To ensure success, you should have experience in a sales support environment focusing on customer service and administrative skills. Must be highly motivated, detail-oriented, and a team player in an in-person work environment.

Key areas of responsibility include Providing Sales support to the Inside Sales Team, working with company Officers, coordinating marketing samples, answering phones, and providing administrative support as needed within the Sales and Admin Department.

Sales and Marketing Support:
• Follow up on inactive accounts under the training and guidance of senior management. This includes past inactive quotes and sales orders.
• Monitor, assist, and or pass on to sales reps Help Desk ticket inquiries daily to keep them cleared up and have no backlog or non-replies to customers.
• Assist and take online Chats when or if there are no sales reps available, then be sure to communicate back with the answer or seek guidance from knowledgeable sales representatives.
• Monitor Online store orders to see if there is anything we can assist with, and seek guidance where needed from management before approaching the customer.
• Assist sales reps in processing and mailing samples of our products.
• Always be ready to take incoming phone calls to field customer questions and pass them on to the proper sales reps.
• Assist with Will Call orders if the account sales rep is busy with other customers.
• Help Sr. management in research and follow up the new prospective customers based on company criteria, sending proper packets and notes, and recording the next steps in the ERP/CRM system.
• Work with sales reps to assist in refining templates to be current and effective.
• Make sure marketing packets are always stocked and ready to be mailed to prospective new customers.
• Send out recommended marketing packets as directed by sales reps or in a marketing tray.
• Individually, or under the direction of management, perform sales support activities such as, but not limited to, data entry, market research, mailing of marketing and sales-related materials, filing customers' and vendors' documents, etc.
• Work closely with the CVO and CEO on various projects and plans.

Other Support:
• Orders office and shop supplies and other sanitary/cleaning supplies as needed.
• Any tasks assigned by the Upper Management.


Experience requirements include:
• 5-10 years’ experience or an equivalent level of training and experience
• Proven ability to use computers and Applications to manage day-to-day duties.
• Strong communication skills to coordinate with various departments and customers.
• Proven ability to assist with initial inquiries, proposals, and customer requests.
• Strong problem-solving ability with exceptional customer service and people skills.

Pay Range: $20-$25 Per Hour plus Quarterly Bonus
Benefits: Medical/Dental/Vision Insurance, 401K Matching, Paid Time Off, Sick and Holiday pay
Job Type: In-house full-time (Monday – Friday, 7:00 AM – 4:00 PM)