Now Hiring: CSR Warehouse

Now Hiring: Customer Service Representative

We are seeking a motivated and customer-focused Customer Service Representative to foster strong customer relationships, provide accurate order support, and represent the company in a professional and positive manner. This role plays a key part in daily customer satisfaction and continuous service improvement.

Key Responsibilities:

Answer incoming customer calls promptly and professionally

Quote, process, and follow up on customer orders and inquiries

Manage customer emails and calls with daily prioritization

Process orders and quotations through multiple platforms (Partstrader, CCC, Opstrax, EDI, Email, Fax, Online Portals)

Conduct monthly courtesy calls and customer satisfaction follow-ups

Maintain and update customer records and databases

Support walk-in customers with orders, payments, and modifications

Resolve customer concerns efficiently and professionally

Collaborate with sales and customer service teams

Manage open sales orders, RMAs, transfers, and deliveries

Meet daily productivity goals (calls, documents, conversions)

Participate in training and assist other branches when needed

Learn and follow internal company procedures

Qualifications:

High school diploma required

Sales or customer service experience preferred

Bilingual in English and Spanish

Proficiency with Microsoft Office

Strong written communication and typing skills

📧 Apply by emailing: walnutorders@staff-exchange.com