AV Technician

Presidio is seeking a skilled and dedicated Onsite AV Technician in Fayetteville, NC to provide Tier 1, 2, and 3 support for conference rooms, meeting spaces, and AV equipment in a dynamic higher-education environment. The technician will play a critical role in ensuring the seamless operation of AV systems across 200+ learning and clinical spaces, supporting faculty, students, and administrators during core business hours.
Key Responsibilities:

AV System Support:

Provide Tier 1, 2, and 3 troubleshooting and technical support for AV equipment, including Cisco hardware, Microsoft Teams Room conferencing systems, and Sony Crystal LED video walls.
Address issues related to AV transport, control systems, and digital signage promptly to minimize downtime.


User Experience Optimization:

Ensure consistent room experiences and functionality across all spaces.
Assist users with touch-panel controls and provide guidance for hybrid learning and remote collaboration setups.


Monitoring and Maintenance:

Perform regular system checks and preventive maintenance to ensure reliability.
Utilize centralized monitoring tools to proactively identify and resolve issues.


Escalation and Support Coordination:

Provide rapid support escalation for complex issues, collaborating with the onsite AV specialist and external teams as needed.
Document and track support requests to ensure timely resolution.


Training and Collaboration:

Train faculty, students, and administrators on AV system usage and best practices.
Collaborate with the onsite AV specialist to implement improvements and support long-term operational goals.


Outdoor AV Support:

Maintain and troubleshoot outdoor AV systems across the plaza and learning garden.



Qualifications:

Proven experience in AV system installation, troubleshooting, and support.
Familiarity with Cisco hardware, Microsoft Teams Room conferencing, and Sony Crystal LED video walls.
Strong understanding of AV control systems and digital signage platforms.
Excellent problem-solving skills and ability to work under pressure.
Strong communication and interpersonal skills to assist users effectively.
Ability to work independently and as part of a team.

Preferred Skills:

Certifications in AV technologies or related fields (e.g., CTS, Cisco certifications).

Work Environment:

Onsite Contractor position during core business hours.
Support 200+ instructional, simulation, and collaboration spaces, including outdoor AV systems.

Why Join Us? As an integral part of the AV support team, you will contribute to delivering a simple, unified user experience in a cutting-edge academic and clinical environment. You will have the opportunity to work with enterprise-grade technology and collaborate with a strong operational partner committed to ongoing support and innovation.
Duration: 12 Months
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