OFFICE COORDINATOR - RV PARK

SAN MATEO COUNTY EVENT CENTER

OFFICE COORDINATOR - RV PARK

The San Mateo County Event Center is a public assembly facility that hosts a wide variety of events, produces the San Mateo County Fair, and operates the Jockey Club and a satellite wagering facility for horse racing. Each member of our team is committed to building and sustaining equitable and inclusive work and social environments where diversity is celebrated and valued. We are an equal opportunity employer, and we believe diversity, equity, and inclusion benefits and enriches the experience of our staff, clients, and guests.

The RV Park Office Coordinator supports and oversees the daily operations of the RV Park, including RV site reservations, RV parking and storage operations, traffic flow, guest services, and RV parking enforcement.

Essential Functions/Responsibilities
Essential and other important responsibilities and duties may include but are not limited to the following:

*Oversee daily RV parking and site operations to ensure smooth RV traffic flow and safe maneuvering throughout the park.
*Coordinate RV arrivals, departures, site assignments, overflow parking, and enforcement of RV parking regulations.
*Review and approve each RV or rig for basic safety standards.
*Assist guests with RV positioning, backing, hookups, and park orientation.
*Communicate RV Park rules, safety procedures, speed limits, and quiet hours to guests.
*Manage RV site reservations, including check-in/check-out, payment processing, and customer service using RV park software.
*Interact with RV guests using excellent customer service skills.
*Resolve guest concerns and escalate issues as needed.
*Assist with RV traffic and parking plans.
*Provide direction and supervision to RV park attendants and support staff.
*Maintain accurate records related to occupancy, revenue, incidents, and enforcement actions.
*Oversee RV parking enforcement functions by applying park regulations and ensuring compliance.
*Monitor controlled parking systems, gates, and access points.
*Maintain awareness of effective RV traffic management and emergency response procedures.
*Oversee opening and closing tasks for the RV park.
*Maintain inventory and condition of all related RV parking supplies.
*Coordinate placement and maintenance of RV site markers, directional signage, and speed control devices.
*Ensure RV sites, roadways, and common areas remain clean, safe, and organized.
*Perform minor maintenance and troubleshooting of RV Park equipment.
*Report and track RV site maintenance needs, including pedestals, hookups, lighting, signage, and roadway conditions.
*Perform additional duties as assigned to support the overall Parking Department.

Qualifications

*Knowledge of RV park, campground, or parking lot operations, including revenue collection and enforcement procedures.
*Prior RV Park, campground, parking, or venue operations experience preferred.
*Strong cash management and loss control skills.
*Proficiency with Microsoft Office and reservation or parking software systems.
*Excellent customer service and communication skills.
*Ability to remain flexible and adapt to changing workloads and priorities.
*Responsible, reliable, and dependable.

Minimum Requirements
*Associate’s degree or equivalent from a two-year college or technical school.
*Availability to work long and irregular hours, including evenings, weekends, and holidays.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand for long periods of time. A majority of the work is outdoors and employee may be subject to various weather related environments. The employee is frequently required to make repetitive hand movements in the performance of daily duties. The employee is occasionally required to walk, sit, reach with hands and arms and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 50 pounds. Must be able to speak, hear and see. Vision requirements are close vision, distance vision, peripheral vision and ability to adjust focus.