🚀 Call Center Manager | High-Performance Team Builder

Call Center Manager
Lead with confidence. Drive results. Build a winning team.
Luxury Bath is a fast-growing leader in bath remodeling and accessibility solutions. We’re looking for a strong, steady Call Center Manager to lead our inside sales and scheduling team in Palm Harbor, FL.
This role is for a leader who knows how to drive numbers without ego or chaos—someone who believes great culture and strong performance go hand in hand.
🚀 WHAT YOU’LL DO
📞 Lead the charge on daily call center operations and appointment-setting performance
🧠 Coach, develop, and energize a high-performing call center team
📈 Drive results across inbound and outbound calls while delivering an excellent customer experience
📊 Own the numbers — monitor KPIs, run focused team meetings, and turn data into action
🤝 Partner with sales leadership to maximize schedules and boost conversion
🛠️ Handle escalations with confidence, empathy, and professionalism
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🔍 WHAT WE’RE LOOKING FOR
⭐ Proven experience leading a call center or high-volume customer service team
🧭 Strong leadership presence, emotional intelligence, and accountability mindset
🔥 Ability to motivate diverse personalities while keeping standards high
📈 Comfortable managing performance metrics, reports, and goals
⏰ Flexible availability, including evenings and weekends as needed
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💼 WHAT WE OFFER
💰 $70,000–$95,000 compensation based on experience
🏥 Medical & dental benefits
📈 401(k) with company match
🌱 Growth opportunities within a family-owned, values-driven company
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✨ If you’re ready to lead from the front and build a team that performs — we want to meet you.
🚨 We are hiring immediately, so apply today! 727-786-6400