Residential Specialist (FT/PT)

Position Overview:

Oversee the operations of the building, ensuring the highest levels of safety, security, hospitality and service for Anaha Residents, Visitors and Guests. Ensures a welcoming and safe environment and be steward of luxury, providing resort-like services and enhancing the quality of their living experience. Professionally manages the flow of questions, assisting with resident services while establishing and maintaining personal relationships.

Duties and Responsibilities:

- Responsible for maintaining the integrity of the physical asset and maximizing the returns from the asset in accordance with the Company’s mission, vision, and objectives.
-Responsible for training and development of all personnel assigned, either directly or through others.
-Identify and protect company assets through the development and implementation of security protocols.
-Make sure that staff follow security procedures and guidelines through training programs and assessments.
-Ensure the safety of staff and residents within the workplace and building.
-Perform security process evaluations and inspections.
-Be flexible to cover open shifts if needed and available to work all shifts including grave shift, on weekends, and holidays.
-Work with first responders during emergency situations.
-Enforcement of house rules (issue warnings, and citations for rule violators).
-Work with site vendors and contractors and respond to their needs/requests for follow up.
-Written daily shift logs and reports, photo documentation and camera surveillance.
-Log all visitors, contractors, vendors and guests to ensure all are properly registered.

Relationships:
-Reports to the Residential Specialist Manager, Operation Manager and General Manager
-Maintains relationships with peers and all other departments within the building.
-Maintains relationships with suppliers, vendors, and others serving the Company or the property.

Requirements/Qualifications:
-Customer Service Experience.
-Security Experience, Guard Card
-CPR Certification
-Experience at supervisory levels.
-Strong leadership and motivational abilities.
-Exceptional communication skills and ability to interact with a wide range of people.
-Attentive to detail.
-High school diploma, bachelor’s degree in related field preferred.
-(Preferred) Minimum of 1 year performing responsibilities with security programs, including the development and assessment of policies and controls.
-Experience with Occupational Safety and Health Administration (OSHA), Disability Management, and Workers Compensation preferred.
-Knowledge of current laws, regulations, and current practices in the safety and security field.
-Must have a valid driver’s license and access to a vehicle.

Full-Time and Part-Time positions open

The information above on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential function of this position.