Customer Success Manager DroneSense

The Company 
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.
The Customer Success Manager (CSM) plays a critical role in customer retention, operational success, and long‑term account growth. This position serves as a trusted advisor and subject matter expert for public safety agencies, supporting the successful deployment, adoption, and expansion of DroneSense solutions.
 
The role requires strong technical, operational, and regulatory knowledge of public safety UAS programs, including DFR operations and FAA regulatory frameworks. The CSM works closely with Sales, Engineering, Product, and Support teams to ensure a best‑in‑class customer experience.
 
What You Do
 


Partner with regional Account Executives to support customer retention, renPlease mention the word **BEAUTIFULLLY** and tag RNjguNjUuMTIwLjE1Nw== when applying to show you read the job post completely (#RNjguNjUuMTIwLjE1Nw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.