admin/office

Title: Office Administrator / Sales Support

Employment Type: Full-time (Mon–Fri) — Part-time considered for strong candidates
Compensation: $16-18

About Us: ServiceMaster Restore provides professional disaster restoration and cleaning services. We’re growing and seeking a reliable, organized Office Administrator to support operations, finance, estimating, and sales. This role blends customer service, bookkeeping, collections, invoicing, estimating, and sales support.

Key Responsibilities:

• Accounts receivable & collections: prepare and send invoices, post payments, track receivables, run AR aging reports, and follow up on past-due accounts by phone/email

• Invoicing & billing: generate accurate invoices, coordinate with insurance adjusters and clients, and resolve billing discrepancies

• Estimating support: prepare estimates and scopes, enter pricing into estimating tools/templates, coordinate with technicians and project managers for measurements and documentation

• Sales support: prepare proposals, follow up on leads, schedule inspections/appointments, and maintain CRM or lead-tracking spreadsheets

• Bookkeeping & data entry: enter vendor invoices, reconcile deposits, assist with payroll prep, and maintain job files and documentation

• Customer communication & scheduling: answer phones, respond to emails, update customers and adjusters on job status, and coordinate field crew schedules

• Reporting & office admin: produce routine reports (AR aging, open estimates, sales pipeline), maintain electronic and physical filing systems, and manage office supplies

Required Qualifications:

• 2+ years office/admin experience; experience with collections, invoicing, or estimating preferred

• Comfortable with numbers and basic accounting/bookkeeping tasks

• Proficient with Microsoft Office (Excel) and Google Workspace; QuickBooks or similar accounting software preferred

• Strong written and verbal communication skills; professional and calm with customers and vendors

• Organized, detail-oriented, able to manage competing priorities and deadlines

• Ability to handle sensitive customer and financial information confidentially

• Valid driver’s license; ability to visit job sites occasionally

Preferred:

• Experience in restoration, construction, home services, or insurance billing

• It’s a plus to have familiarity with estimating software or CRM systems like Xactimate. But we train.

• Customer service or sales support background "must"