Sales Support Specialist

About the Company:
Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don’t just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved.

We are looking for Leads Representative responsible for identifying and qualifying prospective clients and gathering key relocation details. The position supports the sales team by managing customer data, creating moving profiles, and coordinating on-site visits with relocation specialists. It requires strong communication skills, the ability to handle high call volumes, and flexibility to work varying schedules, including weekends.

Responsibilities:

• Identify prospective clients by thoroughly reviewing our internal database.
• Initiate contact with potential prospects to gather essential information regarding their relocation needs, subsequently transferring them to the appropriate sales representative.
• Create comprehensive moving profiles and maintain accurate customer information within our internal software systems.
• Collaborate with the outside sales department to coordinate on-site visits with relocation specialists.
• Effectively manage data for new and prospective customers, ensuring all information is meticulously logged into the system with precision and consistency.

Requirements:

• Previous experience in customer service or sales role.
• Proficiency in managing high call volumes and the ability to excel under pressure.
• A strong work ethic, enthusiasm, and a professional demeanor.
• Exceptional verbal and written communication skills.
• Availability to work on Saturdays and Sundays.
• Flexible availability to accommodate varying schedules.


9:00 AM PT to 6PM PT, including some Saturdays. Expected 40-50h work week. Full-time in office.

Hourly rate: $22-25/h


Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover’s mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.