Dental Treatment Coordinator

Job Summary:
Dental Treatment Coordinator wanted! In this role, you’ll coordinate treatment plans, verify insurance benefits, ensure smooth scheduling, accurate insurance processing, and facilitate seamless communication to enhance patient experience.

Responsibilities:
- Manage appointment scheduling using dental practice management software, ensuring efficient flow of patient visits.
- Verify insurance coverage and benefits for PPO, HMO, and Dentical
- Review and process insurance claims with accurate CPT (Current Procedural Terminology) coding to ensure timely reimbursement.
- Educate patients on treatment plans, financial options, and insurance procedures with clear communication and compassionate service.
- Facilitate pre-authorization requests, treatment plan presentations, and follow-up on outstanding payments or documentation needs.
- Maintain accurate medical records, documentation review, and health information management in compliance with HIPAA regulations.
- Provide exceptional front desk support by answering multi-line phone systems, managing patient intake, and performing clerical tasks such as filing and data entry using Microsoft Office tools.

Requirements:
- Knowledge of dental terminology and the dental billing processes.
- Previous clinic or dental office experience is preferred; familiarity with online billing systems, such as DentalXChange is highly valued.
- Proficiency in insurance verification procedures including Medicare, ICD-10/ICD-9 coding, CPT coding, and care plan documentation.
- Exceptional customer service skills with professional phone etiquette and the ability to handle multi-line phone systems confidently.
- Bilingual abilities are a plus (English and Spanish)