Remote Benefits Specialist

We are seeking full-time candidates with a background in soft sales. Applicants will work fully remote. In this
role, you’ll be a part of a team that upholds a high bar for customer happiness and strives to best
help customers transform the way they protect their family.
Who will love this job:
An advocate: you thrive on engaging with our customers, stopping at nothing to help
them succeed.
A problem solver: you creatively find solutions and discover workarounds using the
resources available.
A wordsmith: you communicate clearly, concisely, and with a friendly tone.
A helper: you are friendly and patient, crafting a positive experience for our customers
with each interaction.
An efficient worker: you juggle priorities without breaking a sweat, maintaining an
excellent level of organization.
A great teammate: you contribute ideas to elevate your greater team and help them
succeed.
What you will be doing:
Serve as the first point of contact for all support communications – primarily via email
and live chat – to answer questions, provide assistance, troubleshoot issues, and route
product feedback appropriately.
Handle open customer issues and raise when appropriate to ensure timely follow-up and
satisfactory resolution.
Help keep both internal and customer-facing support documentation up-to-date.
Actively provide recommendations for continuous product and process improvement.
Build scalable customer-facing resources for common questions and issues.
Requirements
1+ years of customer-facing work experience
Demonstrated perseverance when resolving customer requests
An aptitude for learning and sharing knowledge with others
Excellent written and verbal communication skills
Prior experience walking customers through technical solutions through chat and email
Your own talents! If you don’t meet 100% of the qualifications above, let us know in your
application, why you’d be a fit for this role
Benefits:
Weekly pay and performance bonuses
Benefits package including Health, Life, and Retirement
Flexibility in your schedule

We also offer a merit-based promotion structure for applicants looking to advance their careers
into team management.
We are currently placed on the Forbes list as the 24th happiest company to work for in America, and 2nd in overall
customer service due to our culture, ethics, and career opportunities. 
We are proud to be an equal opportunity workplace.
Our reps' average yearly income is between $65k-$80k based on commission, with an average of a $25k increase per year.
We highly value a work ethic and a team-player mentality, as we all work together to succeed. Our
longstanding parent company is Globe Life.