Customer Service/Production Planning Coordinator

Location: Anaheim, Ca 92806
Employment Type: Full-Time
Pay Range: $22 – $25 per hour (DOE)
Please review the full job description prior to submitting your application

Position Summary

We are seeking a highly organized and proactive Customer Service & Production Planning Coordinator to support daily order processing while assisting with production scheduling and inventory coordination.

This position primarily supports customer service operations while providing backup coverage for production planning to ensure on-time delivery and smooth workflow between departments.

Key Responsibilities
Customer Service (Primary Focus)
Process customer orders including order entry, invoicing, tracking, and same-day shipment coordination
Communicate with customers regarding order status, shortages, and special requirements
Monitor online orders and maintain accurate order status in company systems
Coordinate with Production and Purchasing to maintain appropriate inventory levels
Provide product status updates to management
Provide backup support to other customer service team members

Production Planning Support (Coverage Role)
Assist with maintaining production schedules to meet shipping deadlines
Confer with department supervisors regarding order status and schedule changes
Help expedite operations when delays occur
Assist in preparation of production reports
Support inventory record maintenance
Assist with purchase orders for required materials as needed

Qualifications
Customer service experience in a manufacturing or technical environment preferred
Experience supporting production planning or scheduling a plus
Strong written and verbal communication skills
Proficiency in Microsoft Word and Excel
Ability to adapt quickly to new systems
Highly organized, detail-oriented, and able to work independently

Work Environment
Manufacturing environment with moderate noise level
Works under minimal supervision
Requires strong judgment and problem-solving skills

Why This Role Matters
This position plays a critical role in bridging customer expectations with internal production operations. Success in this role directly impacts on-time delivery, customer satisfaction, and overall workflow efficiency.

Job Type: Full-time

Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
Work Location: In person
Please submit your resume for consideration