Medical Receptionist/Medical Assistant

This is an ideal position for someone applying to medical/graduate school in need of clinical hours. The position provides opportunities for research work and publications on a volunteer basis.

A busy, patient-focused medical practice in Walnut Creek is seeking a highly capable Front Office Coordinator and Medical Assistant to support a fast-paced clinical environment where excellent patient care, professionalism, and efficiency are non-negotiable.

This role is ideal for someone who thrives under pressure, ideally has prior medical front/back office experience, and takes pride in keeping an office running smoothly while delivering a warm, reassuring experience to every patient.

The physician leads with passion and purpose and is seeking a team member who shares the same commitment to patient care, accountability, and excellence.

The ideal candidate should be comfortable managing multiple responsibilities simultaneously, anticipating needs, and problem-solving independently in a high-volume setting.

Front Office Key Responsibilities
• Greet patients warmly and professionally, ensuring a positive first impression
• Manage high-volume, multi-line phone calls with confidence, efficiency, and discretion
• Triage calls appropriately, transfer when needed, and ensure timely message delivery
• Register patients accurately and efficiently in Epic
• Monitor and manage Epic In Basket messages throughout the day
• Schedule appointments and procedures while prioritizing same-day patient needs
• Verify insurance eligibility and obtain prior authorizations
• Collect copays and payments accurately; maintain and reconcile cash drawer
• Safeguard patient privacy and maintain strict confidentiality at all times
• Assist patients with forms and documentation
• Communicate clearly and professionally with physicians, staff, and outside offices
• Obtain outside medical records, referrals, and test results
• Maintain an organized, clean, and welcoming front office and waiting area
• Order and manage office supplies as needed
• Sort and manage incoming/outgoing mail
• Learn new workflows and responsibilities quickly to support evolving practice needs
• Perform other duties as assigned to support high-quality patient care

Back Office Key Responsibilities
Patient Care:
● Prepare patients for examination including taking vital signs, obtaining complete medical histories, and documenting accurately in the electronic medical record (EMR)
● Pre-visit planning such as obtaining vital past records including imaging CDs, reports, and labs so they are scanned and available during patient visit
● Draw medications, prepare and assist with ultrasound-guided procedures and examinations
● Draw blood
● Educate patients on post-appointment care and follow-up appointments
● Other duties as assigned

Clinical Support:
● Maintain a clean and organized clinical environment
● Manage medical supplies, inventory, stocking rooms
● Complete paperwork and other duties as assigned

Preferred Qualifications:
● 2 – 3 years in a Medical office as receptionist/MA
● Accredited Medical Assistant certification
● Phlebotomy certificate
● Experience in sports or orthopedic medicine or physical medicine and rehab
● Strong proficiency in EMR (EPIC electronic health record (EHR) system)
● Proficiency in Microsoft Office

Benefits: Include Health, Retirement

If interested, please send a copy of your CV/resume and a cover letter in pdf or MS Word format