Receptionist Needed at OB Hostel

We are an international group of passionate travelers connected through the past 25 years of creating incredible experiences across Canada and USA. From the first meeting in a dorm room, our Samesun family keeps growing, and now you can be a part of it too!

A hostel is different than a hotel because we offer shared accommodation. Most of our guests have one bed in a dorm style room with bunk beds. We also offer a limited amount of private rooms.

We are looking for a Receptionist to manage our front desk and perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for Samesun. You will welcome guests and greet people who visit the business. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working different shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities:
-Welcome guests as soon as they arrive at the hostel
-Help the guests with check in or making a new reservation
-Answer incoming phone calls
-Ensure reception area is tidy and presentable, with all necessary stationery and material
-Provide basic and accurate information in-person and via phone/email
-Receive, sort and distribute daily mail/deliveries
-Help with the housekeeping in downtimes throughout the day
-Cleaning, bathrooms and our common areas. This is not the job for you if you are hesitant to clean vomit or a dirty toilet.

Skills:
-Proven work experience as a Receptionist, Customer Service Representative or similar is a bonus
-Familiar with MEWS (PMS) is a plus
-Solid written and verbal communication skills
-Ability to be resourceful and proactive when issues arise
-Excellent organizational skills
-Multitasking and time-management skills, with the ability to prioritize tasks
-Customer service attitude

Schedule:
TBD. We operate 24 hours with three 8 hour shifts at the front desk. The primary shifts available for these positions will be 3:00pm-11:00pm and 11:00pm-7:00am. Weekends and Holidays preferred.