Remote Customer Support Specialist

Master Accounting and Tax Service, LLC is a professional accounting and tax services firm committed to delivering accurate, reliable, and client-focused financial solutions. We serve individuals, entrepreneurs, and small businesses nationwide, providing services that include tax preparation, payroll processing, bookkeeping, compliance, and advisory support. Our success is built on integrity, attention to detail, and outstanding customer service.

We proudly support the military community and are a military-friendly and veteran-inclusive employer. We actively encourage applications from veterans, transitioning service members, National Guard and Reserve members, military spouses, and dependents. We value the professionalism, adaptability, teamwork, and problem-solving skills developed through military service and strive to offer remote opportunities that support military lifestyles and family needs.

Position Overview

The Remote Customer Support Specialist is a key point of contact between Master Accounting and Tax Service, LLC and our clients. This role is responsible for providing professional, courteous, and efficient support to clients regarding their accounts, services, and general inquiries. The ideal candidate is empathetic, organized, and confident in communicating with clients while working independently in a remote environment.

This position is fully work-from-home and is well suited for individuals seeking stability, flexibility, and long-term remote employment. Prior customer service experience is preferred, but not required. Comprehensive training will be provided.

Key Responsibilities

Serve as the primary contact for client inquiries via phone, email, and secure messaging platforms

Provide accurate information regarding services, account status, documentation requirements, and timelines

Assist clients with onboarding, document submission, and general service navigation

Escalate complex issues to appropriate departments while maintaining clear communication with clients

Maintain detailed and accurate records of all client interactions in internal systems

Follow established procedures to protect client confidentiality and sensitive financial information

Resolve client concerns in a professional, empathetic, and timely manner

Coordinate with accounting, payroll, and tax teams to ensure client needs are addressed

Monitor support queues and meet response time and service quality standards

Identify recurring issues and provide feedback to management for process improvement

Stay current on company services, policies, and seasonal changes, especially during peak tax periods

Support administrative tasks related to customer service as needed

Required Qualifications

High school diploma or equivalent required

Strong verbal and written communication skills

Professional phone etiquette and customer-focused mindset

Ability to remain calm and solution-oriented when handling sensitive or stressful situations

Strong organizational and time-management skills

Basic computer proficiency and ability to navigate multiple systems

Ability to work independently and follow established procedures

Reliable internet connection and a secure, quiet home office

Commitment to confidentiality and ethical handling of client information

Dependable attendance and punctuality

Preferred Qualifications

Previous customer service, call center, or client support experience

Familiarity with accounting, tax, or financial services terminology

Experience working in a remote or virtual environment

Military service, veteran status, or military spouse/dependent status

Bilingual abilities are a plus but not required

Strong problem-solving and conflict-resolution skills

Military experience is not required; however, applicants with military backgrounds are strongly encouraged to apply.

Military & Veteran-Friendly Commitment

Master Accounting and Tax Service, LLC is committed to supporting those who serve and their families. We recognize the transferable skills gained through military experience, including leadership, accountability, attention to detail, and customer service under pressure.

We proudly welcome:

Veterans from all branches of the U.S. Armed Forces

Transitioning service members

National Guard and Reserve members

Military spouses and dependents

We understand the challenges of deployments, relocations, and changing schedules, and we strive to offer flexibility and understanding whenever possible. Reasonable accommodations and flexible scheduling may be available to support service-related obligations.

Work-From-Home Environment

This role is fully remote and requires the ability to work effectively from home. Employees must maintain a professional workspace and comply with all company data security and confidentiality policies. Training, onboarding, team meetings, and ongoing support will be conducted virtually to ensure success in a remote setting.

Compensation & Benefits

Competitive hourly or salaried compensation based on experience

Flexible scheduling options

100% remote work opportunity

Paid training and onboarding

Opportunities for professional growth and advancement

Supportive, inclusive, and team-oriented culture

Stable workload with clear expectations

Professional Growth & Development

Master Accounting and Tax Service, LLC believes in developing our team members. Customer Support Specialists may have opportunities to expand their skills in client relations, administrative support, and financial services operations. High-performing employees may be considered for advancement into senior support, administrative, or accounting support roles.

Equal Opportunity Employer

Master Accounting and Tax Service, LLC is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic information, or veteran status.