Bike Shop Operator

This is a career operations role, not a supervisory or desk-only position.

I’m seeking an experienced shop operator / general manager to take full responsibility for the day-to-day operation of a high-volume, top-rated bicycle and e-bike business in Sedona.

At the outset, this role mirrors what I currently do as the owner-operator. That means being responsible for everything required to run the shop smoothly, safely, and professionally.

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What this role actually is

This role requires hands-on bicycle mechanical experience and the willingness to personally handle all aspects of the operation.

You will be responsible for:
   •   Opening and closing the shop (keys, alarm, security)
   •   Cash handling, inventory control, ordering parts, bikes, and tools
   •   Managing staff and coordinating service work
   •   Ensuring the entire fleet is safe, tuned, and ready every day
   •   Handling customers from start to finish when needed
   •   Maintaining the systems and standards that consistently produce 5-star reviews
   •   Doing whatever the job requires on a given day to keep the business running properly

This is not a role where you supervise from a distance.
This is an operator role, especially in the beginning.

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Work ethic & rhythm

This role is for someone who:
   •   Is willing to work hard and take full responsibility
   •   Understands that some days and weeks require long hours and full engagement
   •   Also values building a sustainable work–life rhythm over time
   •   Takes pride in ownership, reliability, and follow-through

The goal is long-term stability and professionalism — not burnout, but also not clock-watching.

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Who this is for

You are likely a good fit if:
   •   You have real bicycle shop or service-department experience
   •   You are mechanically competent and comfortable being hands-on
   •   You’ve carried responsibility beyond just your job description
   •   You can hold firm standards with staff and customers
   •   You want a long-term role where your judgment and reliability matter

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Compensation
   •   $70,000+ annually, depending on experience
   •   Performance-based bonuses
   •   For the right person, room for long-term growth, expanded responsibility, and potential future ownership discussions

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How to apply (important)
   •   Email applications only
   •   No phone calls will be accepted for this position

Please include:
1. A brief summary of your bicycle mechanical and operations experience
2. One example of taking full responsibility in a demanding role
3. Whether you are local or open to relocation

Applications that do not follow these instructions will not be considered.