Office Manager – Home Care Agency

On site at the Hyannis Office, business hours are Monday to Friday 8:30 AM to 5 PM.

Pay: $22-$25 per hour.

The Office Manager is responsible for overseeing daily administrative, operational, and compliance functions of the home care agency. This role supports agency leadership, ensures regulatory compliance, coordinates caregiver documentation, and maintains efficient office operations to support quality care delivery to clients.

Office Operations & Administration
Oversee daily office operations to ensure efficient workflow and timely support of field caregivers
Maintain office policies, procedures, and administrative systems
Manage office supplies, equipment, and vendor relationships
Coordinate office scheduling, meetings, and internal communications
Caregiver Support & Human Resources
Coordinate caregiver onboarding and offboarding processes
Maintain caregiver personnel files, certifications, licenses, and compliance documentation
Track required training, background checks, and other regulatory requirements
Support recruitment efforts, including job postings and applicant tracking
Serve as a point of contact for caregiver questions related to policies, payroll, and scheduling

Payroll & Scheduling Support

Assist with payroll processing, timekeeping, and verification of caregiver hours
Coordinate with scheduling staff to ensure accurate assignment coverage
Address payroll discrepancies and scheduling issues in a timely manner
Compliance & Regulatory Oversight
Ensure compliance with state licensing regulations, labor laws, and agency policies
Maintain readiness for audits, surveys, and inspections
Assist with internal audits, corrective actions, and documentation follow-up
Ensure confidentiality and HIPAA compliance at all times

Financial & Administrative Support

Assist with invoicing, expense tracking, and reconciliation
Support budget monitoring and administrative reporting
Coordinate with accounting, payroll, and external vendors as needed

Qualifications Required

Minimum of 2 years’ experience in office management, healthcare administration, or home care operations
Strong organizational and multitasking skills in a fast-paced environment
Proficiency with Microsoft Office or Google Workspace
Excellent written and verbal communication skills
Ability to handle confidential information with professionalism and discretion

Preferred

Experience in a home care, healthcare, or human services setting
Knowledge of caregiver compliance requirements and state licensing regulations
Experience with caregiver scheduling and payroll systems
Familiarity with HIPAA and labor law compliance

Skills & Competencies

Strong attention to detail and documentation accuracy
Ability to manage competing priorities and urgent issues
Problem-solving mindset with a service-oriented approach
Professional leadership presence and teamwork skills
Ability to work independently with minimal supervision

Work Environment

Office-based position supporting field-based caregivers
May require occasional after-hours availability to address urgent operational needs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.