Store Assistant Manager

Store Assistant Manager Immediate Openings! Apply Online Today!https://careers.fedex.com/jobs?keyword=P25-273443&utm_domicile=2801&utm_persona=RETAIL&utm_trackedsource=srm_craigslist_jb&utm_subco=FXO

Position Summary Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.
GENERAL DUTIES AND RESPONSIBILITIES:


Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers


 


Evaluates the efficiency and productivity of team members in creating positive customer experiences





If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment


 


Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered


 


Provides training and development of team members on assigned shifts by monitoring goals and providing feedback


 


Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members


 


Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards


 


Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed


 


Oversees shipping related services and activities


 


Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives


 


Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
Assists Store Manager in review and transmission of payroll and daily close out of POS


 


Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls


 


All other duties as needed or required


 
MINIMUM QUALIFICATIONS AND REQUIREMENTS:



High School diploma or equivalent education


 


1+ year of related experience, prior supervisory experience preferred


 


For new hires, must meet all FedEx Office employment qualifications in force at time of hiring


 


For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook


ESSENTIAL FUNCTIONS:


Ability to stand during entire shift, excluding meal and rest periods


 


Ability to move and lift 55 pounds


 


Ability, on a consistent basis, to bend/twist at the waist and knees


 


Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members


 


Ability, on a consistent basis, to perform work activities requiring cooperation and instruction


 


Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure


 


Ability, on a consistent basis, to maintain attention and concentration for extended periods of time


 


Ability, on a consistent basis, to work with minimal supervision


 


Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position



Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay Range: $21.75 - $26.68 / hr Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
EEO Statement Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

 


Applicants have rights under Federal Employment Laws:

Know Your Rights
Pay Transparency Policy





FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.



FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.


Federal Express Corporation3109 Waialae AveHonolulu, HI 96816 Apply Online Today!https://careers.fedex.com/jobs?keyword=P25-273443&utm_domicile=2801&utm_persona=RETAIL&utm_trackedsource=srm_craigslist_jb&utm_subco=FXO