Small Mental Health Office

Medical Assistant / Front Office Administrative Coordinator

Mental Health Office – Part-Time

Location: Hybrid ( In-Office)
Schedule: Part-Time | 3 Days Per Week
Pay: $11–$14/hour (1099) – Based on Experience
Pay Schedule: Bi-Weekly

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About the Position

We are a growing mental health practice seeking a reliable, detail-oriented Medical Assistant or Front Office Administrative professional capable of managing both clinical support and administrative coordination duties. Bilingual a plus & prior authorization knowledge of plus, but will train)

This position requires strong computer skills, organization, accountability, and follow-through.
Effective communication skills are a strong plus, as this role involves frequent interaction with clients, providers, and external organizations.

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Schedule & Availability (REQUIRED)
• Monday: (phones, intake follow-ups, administrative tasks, prior auth. Ect) 11-4PM or 1-5pm
• Tuesday: In-Office 1:00 PM – 5:00 PM
• Wednesday: In-Office 1:00 PM – 6:00 PM OR 2:00 PM – 7:00 PM
• Phones must be monitored from 9:00 AM – 8:00 PM on Monday, Tuesday, and Wednesday
• Weekends:
• One weekend per month required phone duty
• On-call duties may apply
• Additional days available (Thursday/Friday) if other staff are unavailable

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Core Responsibilities

This role includes ALL duties of a Medical Assistant and Administrative Assistant/Coordinator, including but not limited to:
• Answering phones, returning voicemails, and responding to emails/faxes
• Same-day intake follow-up and EMR data entry
• Scheduling appointments and maintaining provider calendars, full up call and return calls
• Insurance intake, prior authorizations, and follow-ups
• Lab, medication, and plan-of-care follow-up
• Platform monitoring (Grow Therapy, Headway, etc.)
• Template creation and documentation management
• Payment collection and intake coordination
• Supporting both virtual and in-office workflows
• Supporting assigned weekend intake tasks (within 72 hours)

Training, checklists, and structured workflows are provided.

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Requirements
• Medical Assistant or Front Office/Administrative experience preferred
• Strong computer skills (EMR systems, email, documentation, fax), bilingual plus
• Ability to multitask and meet daily productivity expectations, will be micromanaged until able to be independent as needed, able to guide other students and staff with delegation
• Reliable internet access for virtual work
• Ability to work independently and follow detailed processes
• Effective communication skills (written and verbal) are a plus, have some ability to sell services
• Experience in mental health or healthcare is a plus,

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Compensation
• $11–$15 hour (1099) based on experience
• Paid bi-weekly
• Pay based on experience and demonstrated competency
• Opportunity for additional hours and growth as company expand. 3463556534