Incident Response Dispatcher (Tunnel Operator)

Position SummaryResponsible for the efficient and safe workings of the traffic flow through the roadways and tunnels, including the coordination and management of complex tunnel safety systems in response to incidents and Emergencies from the Tunnel Control Centers.Primary Duties and ResponsibilitiesEnsure safe, effective and efficient ongoing traffic operations, Maintenance of Traffic (MOT), incident response, and maintenance access of the TunnelCoordinate detection, assessment, and verification of incidents and emergenciesProvide accurate incident notification/dispatch to IRC and 911 dispatch communicationsCommunicate and transmit real-time traffic information to the TMC regarding any incidents or emergencies upon occurrence and coordinate the response of other supporting emergency agenciesInitiate appropriate action per the incident response protocol including operation of life safety systems and coordinated response to on-road incidents with incident response personnel and external Agencies in accordance with approved IMP'sMonitor roadway surface to ensure the tunnel is free from hazards and debrisPerform security monitoring of tunnel and equipment regularlyParticipate in testing of TSI critical operational systems and tunnel emergency drillsDevelop and maintain an expert working knowledge of the tunnel SCADA and TSCS control systems, including their criticality in performance monitoring, data accuracy, and availability metricsParticipate in frequent training opportunities including induction, cross skilling, toolbox, and NIMSKeep work environment free of distractionsParticipate in control room shift handover at end of every shiftProvide feedback on opportunities for implementing Better Way and Continuous ImprovementAssist with logging subcontractor and approved visitor access to the Project via the Tunnel Operations Center.Avoids legal challenges by complying with federal, state, and local legal requirements.Positively contribute to a diverse, inclusive and fair work environment, free from discrimination, bullying and harassment.Carry out all duties in line with Company policies and procedures as amended from time to time.Knowledge, Skills & Abilities Knowledge of traffic and real-time incident management operations (Preferred)Must be driven to achieve and take great pride in providing a high level of service to tunnel patrons and the general public.Must be able to change and adapt quickly within a constantly evolving and fast-paced work environment.The candidate must possess strong focus and resilience working under pressure within very limited time constraints while balancing ongoing multiple priorities.Ability to take appropriate action prior to arrival of first responders is a must. The individual should have strong communication skills.The candidate will be flexible changing roles between leading as well as supporting other tunnel operators, responding entities, and maintenance response crews during all phases of incident management.This position requires the ability to implement prescribed incident response emergency procedures. Must have the ability to recognize hazards inherent in routine and non-routine tasks and make adjustments to avoid loss, injury or accident.Must be able to observe safety requirements in the workplace. Must be able to think clearly and focus on your safety in your immediate surroundings, while using tools and equipment, driving, or operating equipment. Will be required to wear Personal Protective Equipment (PPE) appropriate to the tasks per site policy.Comfortable with the frequent use of communication equipment, i.e. two-way radios and landline telephonesComfortable with entering real-time data via computersComfortable in the operation, control, viewing, and interpretation of static screen displays and video systems displaying real-time information, images, and events at variable distancesMay change priorities frequently mid-task to provide an immediate response to events unfolding in real-timeAbility to process and analyze data for reportsExcellent oral and written communication skillsAn ability to liaise at all levels: with staff, incident response crews, maintenance crews, first responders, contractors, visitorsMust have the ability to recognize hazards inherent in tasks and avoid loss, injury or accidentEducation and ExperienceHigh School Diploma or GED A minimum of three (3) years' experience in a control center operations role providing critical, strategic infrastructure support services or related fieldModerate level computer skill with MS Excel and in the reading and interpretation of process flowchartsValid Driver's License with good driving record essentialPrior work experience in a transportation management / traffic operations control center preferred Serious consideration will also be given to applicants with a background in one of the following critical, strategic control center environments: 911 operator, first responder support, casino security, energy utility, or military/intelligence operations.Work Conditions / Physical DemandsWork EnvironmentOffice and Field EnvironmentLimited Access Environments24/7 Operations-Nights, Weekends, Holidays, OvertimeMinimum travel requiredPhysical DemandsProlonged periods of sittingProlonged periods of watching computer monitorsMinimum lifting-30 poundsThe Statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.Webber, LLC provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, gender, national origin, age, disability, or status as a Vietnam Era or special disabled veteran in accordance with applicable federal and state laws. Webber, LLC complies with applicable local, state and federal laws governing nondiscrimination in employment at each location the Company operates. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, leaves of absence, compensation, and training.