Service Writer, Customer Relations

Service Writer

• Meet and confer with customers.
• Complete Service Orders (ROs)
Perform time and cost estimates for repair.
• Complete and Close Work Order once repairs have been completed.
• Collect Payment from Customers
• Warranty Claims and Liaison between customer and factory if unit is still under warranty.
Qualifications
• Willingness to interact with customers in an outdoor setting at time of drop off.
• High level customer service skills are mandatory to ensure customer satisfaction.
• Above average follow-up skills.
• Skilled trade experience in plumbing, HVAC, electrical or carpentry is a plus.
• High School Diploma or Equivalent
• Previous RV Service Advisor experience
• Proven and verifiable track record of success in sales and customer satisfaction
• General knowledge of RVs
• Must be dependable, friendly, enthusiastic, and self-motivated.
• Highly organized with superior time management and prioritization skills
• Valid Driver’s License with an insurable driving record
• Computer proficient
• Professional References
• Pre-employment background check